Privacy Policy
PRIVACY POLICY – Synergy Properties
Last Updated: 12th December, 2025
Synergy Properties is committed to protecting your privacy and complying with the UAE Personal Data Protection Law (PDPL – Federal Decree-Law No. 45 of 2021).
- Types of Data We Collect
1.1. Personal Data
- Full name
- Phone number
- Identification documents
- Proof of ownership/tenancy
- Signed real estate forms (Form A, B, F)
1.2. Transaction Data
- Property details
- Agreements
- Payments and receipts
- Contracts and communication records
1.3. Technical Data
- IP address
- Browser type
- Location data
- Cookies
- Device information
1.4. Marketing & Communication Data
- Preferences
- Enquiries
- Interaction with campaigns
- How We Use Personal Data
We process data for:
- Property buying and selling
- Leasing and rental activities
- Property management and supervision
- AML/KYC verification
- Customer support
- Marketing and promotional communication
- Compliance with DLD & RERA regulations
- Legal Basis for Data Processing
Under UAE PDPL, we process data based on:
- Contractual necessity
- Legal obligations
- Legitimate business interest
- User consent
- Data Sharing
Your data may be shared with:
- DLD, RERA, Ejari systems
- Developers
- Banks and mortgage providers
- Property owners and verified clients
- IT and CRM system providers
- Law firms for compliance
- Government authorities when required by law
We do not sell or trade personal data.
- Data Storage & Security
We implement advanced technical and organizational security measures including:
- Encryption
- Access control restrictions
- Secure servers
- Employee confidentiality obligations
- Data Retention
Data is stored only for the period required to fulfill:
- Contractual obligations
- Legal requirements
- AML/KYC retention laws
- Cookies Policy
We use cookies for:
- Website functionality
- Analytics
- User experience improvement
- Marketing campaigns
Users may disable cookies, but some Website features may be affected.
- Your Rights Under UAE PDPL
You may request:
- Access to your data
- Correction
- Deletion (if permitted by law)
- Restriction of processing
- Withdrawal of consent
- Copy of your stored data
Requests will be processed within the legally mandated timeframe.
- Contact Information
For privacy or legal concerns:
Synergy Properties
Email: info@synergy.properties
Phone: +971 44529877
Address: Concord Tower – Media City, office no.3303 Level 33 – Dubai – United Arab Emirates
Website: www.synergy.properties.com
